Thailand SmartChat
Operations Console
6-digit code from your authenticator app, if 2FA is on.
Select a conversation
Pick one on the left to read it.
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Drop the picture here
Listening — speak Thai. Pause as long as you like.
Male wording —
Enter send   Shift+Enter new line   # saved replies Goes to LINE straight away

Workflows

Steps that run on their own when something happens
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New workflow

Start from a pattern that already happens here, or from nothing. Either way it arrives switched off.

Sites

A site switched off stays in the list but the bot ignores it
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Team

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Broadcasts

One message to every follower of a LINE account
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Rich menu

The buttons under the keyboard on a customer’s phone. Read from LINE.

Billing

What we pay, what is coming next, and what stops if a payment fails.
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Audit log

Console changes and knowledge-base edits, newest first
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Agent reports

The last fourteen days. Handbacks the bot did on its own are not counted against anyone.
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Customers

Everyone who has written in, and every chat with them. Click a row to see the customer.
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Customers

Everyone who has ever written in
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Analytics

The last fourteen days, Bangkok time
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… › Knowledge base
🔒 — held

Knowledge base

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Live answers
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The AI sends these by itself
Held
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Waiting on a confirmed figure
Flagged
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Needs checking
Coverage
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Share of answers the AI may send
🔒

Held answers are switched on one at a time — no code, no deploy. An answer is held whenever it carries a figure. Open it, put in the confirmed number, and turn AI may send this answer on. It works for the next customer who asks. Leave anything you are unsure about held: a handover costs a minute, a wrong amount costs a payout.

ID Topic Site Category Status ⚑
… › Greetings

Greetings

What the bot says before anyone asks a question

Notes

Staff only — the customer never sees these.

All past chats

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Block this person?

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Signing in

Set up two-factor

A code from your phone, as well as your password. It takes about a minute and you only do it once.

⚠
This is required. You can look around once two-factor is on.
  1. Install Google Authenticator, or any app like it, on your phone.
  2. Open it and scan this square.
  3. Type the six digits it shows you.
Cannot scan? Type this in
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The code changes every 30 seconds.
Signing in

Two-factor is on

From now on you will be asked for a code from your phone each time you sign in.

If you lose your phone

Ask Shamir to turn two-factor off for you, then set it up again on the new phone.